FAQ

Frequently Asked Questions

PRODUCT

How does Sleep Comfort’s product sizing work?

Where are Sleep Comfort products made?

How should I best care for my bedding products?

What does thread count in sheets mean?

What is the difference between corner strap and fully fitted mattress protectors?

What is the difference between stain resistant, water resistant and waterproof?

What is Permitex?

What does Jacquard mean?

What does Percale mean?

GENERAL

General Where can I buy Sleep Comfort products?

How do I make a warranty claim?

What does Sleep Comfort’s 5 year warranty cover?

What is Sensitive Choice?

What is Silpure?

What is Ultra Fresh?

 

Product

How does Sleep Comfort’s product sizing work?

Most Sleep Comfort bedding products are available in Single, King Single, Double, Queen and King with pillows in standard and sometimes other sizes. The majority of mattress protectors are Fully Fitted, meaning they have a skirt or wall that goes down the side of the mattress and tucks underneath. Our sizing will specifically state if this is not the case. In which case they will be termed Corner Strap,  meaning they have a band of elastic attached to each of the corners to tuck under the mattress. On each of the product pages within this website you will find measurements specific to the size of that product. The dimensions are always given as L x W x D and are always in centimetres.

Where are Sleep Comfort products made?

All of our products are made in China. The cost of materials and manufacture means producing in Australia is no longer viable for these types of products. However, owning our own factories means we have very good control over the quality of our products. We have our own staff regularly checking all of our production and use the best materials for any given category level.

How should I best care for my bedding products?

All Sleep Comfort products come with detailed care instructions both printed on the outside product packaging and as a care label sewn to the actual product. The specific care instructions for each product may also be found on the product pages within this website.

Here are a few general tips to increase the life of your bedding products.

  • New products should always be washed before use.
  • Wash in cold water on a gently cycle, line dry and iron only if necessary. Avoid tumble drying.
  • Coloured items such as sheets and blankets are best dried in the shade and try to avoid using fabric soakers and brighteners for these products.
  • If the care instructions say  so, you can of course wash in hot water (this is helpful for allergy suffers as it kills dust-mites), use a tumble dryer, iron etc.

It is just better for durability to follow the recommendations above.

What does thread count in sheets mean?

Technically, thread count means the number of threads woven together in a square inch. You count both lengthwise (warp) and widthwise (weft) threads. So 100 lengthwise threads woven with 100 widthwise threads produce a thread count of 200.­

Thread count has become a buzz word for marketing luxury sheets, shirts and other woven fabric goods. The idea is the finer threads you can weave together, the softer and finer the fabric.

But that's not always the case. To get a sense of the type of fabric various thread counts produce, consider that a thread count of 150 (75 threads one way, 75 the other) produces muslin, which feels a little rough, certainly not silken. Good-quality sheets come in at 180, and anything above 200 is considered better quality.

­So how are counts such as 800 or 1,200, which some manufacturers claim, even possible? How could you fit that many threads into a single inch? In truth on the traditional counting method of warp and weft thread, you can’t.  However some manufacturers count not just the thread but the twists in the yarn or plies to increase the thread count. They count not just each thread, but each fiber (called plies) th­at make up each thread. So a single thread might be four plies twisted together; one manufacturer will call that one thread, while another manufacturer will call that four threads.

The very best way to determine the quality of sheeting (or any fabric) is to handle it and get a feel for it. Personal preference also plays an important part – some people like a silky smooth feel while others go for a crisp cool finish. We recommend you get used to touching fabrics and learn to recognize the feel of quality sheets. Sleep Comfort provide their retailers with fabric headers for consumers to feel.

What is the difference between corner strap and fully fitted mattress protectors?

The majority of mattress protectors are Fully Fitted, meaning they have a skirt or wall that goes down the side of the mattress and tucks underneath. Our sizing will specifically state if this is not the case. In which case they will be termed Corner Strap, meaning they have a band of elastic attached to each of the corners to tuck under the mattress.

What is Permitex®?

Permitex®  is a unique waterproof system designed for our Sleep Comfort  brand. Permitex ® is a combination of densely knitted cotton towelling bonded to a unique, flexible and breathable membrane for a perfectly soft and quiet nights sleep.

The thick absorbant cotton towelling with the waterproof membrane protects the mattress against liquids and absorbs up to 1 litre of liquid per 1.5m2

The soft, flexible membrane creates an impenetrable barrier for dust-mites, a major irritant for allergies and asthma.

What does Jacquard mean?

Jacquard is a fabric in which the design is incorporated into the weave instead of being printed or dyed on. Jacquard fabrics come in many varied designs – stripes, checks and floral patterns are all common.

What does Percale mean?

Percale, or percalcos, is a closely woven plain-weave fabric often used for bed covers. Percale has a thread count of about 200 threads per square inch or higher and is noticeably tighter than the standard type of weave used for bed-sheets.